# 关键词/欢迎语回复==隐藏

{% stepper %}
{% step %}

#### 主管设置欢迎语：新对话首次收到客户消息时自动回复

登录到主管端，点击菜单栏 【运营管理】- 【欢迎语回复】 - 选择分组，点击【新增回复】，弹窗后输入标题等相关配置，从素材库中添加素材选择（一套模板最多设置5条 问候内容）。

<figure><img src="/files/U5o3mw4qkYeOw2E5KXxr" alt=""><figcaption></figcaption></figure>

<figure><img src="/files/XgU5w525eD6xPN26NZCT" alt=""><figcaption></figcaption></figure>
{% endstep %}

{% step %}

#### 主管设置关键词：检测客户发送句子中的关键词并做自动回复

【运营管理】 - 【关键词回复】，选择指定分组，操作基本与【欢迎语回复】相同，模板设置时，需要输入触发关键词与触发模式，一个关键词最多设置5条回复内容

<figure><img src="/files/gPI237LBz2qV2Op5YSGy" alt=""><figcaption></figcaption></figure>
{% endstep %}
{% endstepper %}

**员工设置：**

{% stepper %}
{% step %}

#### 登录 Geek SCRM 客户端，选择【关键词回复】或者【欢迎语回复】

<figure><img src="/files/NKYfhdnFkGpRW5jVp49y" alt=""><figcaption></figcaption></figure>
{% endstep %}

{% step %}

#### 选择社交平台和社交帐号，添加关键词和回复的内容

<figure><img src="/files/RhS4FH7h4zW6qVSpJgTs" alt=""><figcaption></figcaption></figure>
{% endstep %}

{% step %}

#### 录入关键词和欢迎语回复的内容，并可以设置其他规则；录入的词条可以在列表中，根据【状态】关键字，由员工自定义启用或停用。

<figure><img src="/files/AwsqoJK6JfRt1CM5Aun1" alt=""><figcaption></figcaption></figure>
{% endstep %}

{% step %}

#### 主管开启关键词/欢迎语回复时，员工可以预览主管设置的内容=-==隐藏

![](/files/f4cb5c87b0a369047bcf5147818a19263799a0a6)
{% endstep %}

{% step %}

#### 关键词回复的规则

![](/files/93fe5ba330fb2047c540629bcba088dc49a1e288)
{% endstep %}

{% step %}

#### 欢迎语回复的规则

![](/files/3e136ae46621fcaf301ae24f3101c27d7278856c)
{% endstep %}
{% endstepper %}


---

# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs.geekscrm.io/guan-jian-ci-huan-ying-yu-hui-fu-yin-cang.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.