# 设置话术（素材入库、公共/个人话术）

{% stepper %}
{% step %}

### 素材入库

在系统后台，点击 【运营管理】 - 【素材管理】 ，选择素材类型，点击 + 添加分组，新建分组，然后选择新建的分组，点击 【新增】，选择需要添加素材的类型，然后按照提示输入即可。同时也支持批量上传素材，点击 【导入】 ，根据提示操作导入已有的素材。

<figure><img src="/files/13pU7X4dOpSW07Boj3dL" alt=""><figcaption></figcaption></figure>
{% endstep %}

{% step %}

### 创建公共话术

点击 【快捷回复】 ，点击新建分组，选择创建的分组，点击 【新增话术】 ，设置模板名称，再从公共素材库中选择素材。

<figure><img src="/files/3uULCyoBGqiKf8TKnqMu" alt=""><figcaption></figcaption></figure>
{% endstep %}

{% step %}

### 创建个人话术

员工在桌面端，点击 【个人快捷回复】 设置，以WS为例，其他平台操作相同，点击 【添加分组】，输入备注，点击 + 号添加新模板，点击修改模板名称，然后选择需要添加的话术类型，按照提示输入。

<figure><img src="/files/0NSoweh2x2c68UaZBuiT" alt=""><figcaption></figcaption></figure>
{% endstep %}
{% endstepper %}


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